Cognitive diversity has never been so important. If you can see patterns in complex information, use deep empathy to research and understand the needs of others, and coach agile innovation teams to be vulnerable, without burning out — then your skills have never been more valuable than they are now…

It matters where you start from.

The business world has been enamoured with warfare for so long. The first org chart was invented by a prussian general. Strategy is a military word. We talk about capturing customers and value.

Only then do we talk about love — love for a…

Joel Bailey

Using design to build better services. Head of Product & Service at

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